What to do if you have a Complaint 

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 In the first instance, contact West Insurance Brokers Pty Ltd and tell us about your complaint.

 

We will do our best to resolve it quickly. If your complaint is not satisfactorily resolved within 14 days, please contact Bryan West from WIB CO Pty Ltd on 0447 300 029 or put your complaint in writing and send it to Bryan West at bryan@westinsurance.com.au.

 

We will try and resolve your complaint quickly and fairly. WIB CO Pty Ltd is a member of the Australian Financial Complaints Authority (AFCA).

 

If your complaint cannot be resolved to your satisfaction by us, you have the right to refer the matter to the AFCA. AFCA provides fair and independent financial services complaint resolution that is free to customers.

 

The AFCA can be contacted at:

Mailing address - Australian Financial Complaints Authority, GPO Box 3, Melbourne, VIC 3001

Ph - 1800 931 678

Email - info@afca.org.au Website - www.afca.org.au